Return Policy

At Aetheria, we want you to be completely satisfied with your purchase. If for any reason you need to exchange or return an item, please read our policy below.

 

Exchanges

We accept exchanges for items that are returned in unworn and new condition. To initiate an exchange, please follow these steps:

  1. Fill out our contact form and include your order number and the items you wish to exchange, and wait for the provided return label.
  2. Mail back the items you wish to exchange within 14 days of receiving your order.

Upon arrival and inspection of the returned items, you will receive store credit to make your exchange.

Please note that items cannot be exchanged after the 14-day return period.

 

Returns

We accept returns for items that are sent back in unworn and new condition. The buyer is responsible for the $12 shipping fee for the return, which will be deducted from your refund. To request a refund, please follow these steps:

  1. Fill out our contact form and include your order number and the items you wish to return, and wait for the provided return label.
  2. Mail back the items you wish to return within 14 days of receiving your order.

Upon arrival and inspection of the returned items, your refund will be processed back to your original form of payment.

Please note that items cannot be returned after the 14-day return period.

 

Damaged Items

If you receive a damaged item, please email us within 14 days of delivery at shopaetheria00@gmail.com with the following information:

  1. Your name
  2. Your order number
  3. Product name
  4. A clear photo of the damaged item.

We will get back to you by the next business day to ensure you receive a quality replacement as soon as possible.

 

If you have any further questions or need assistance with your exchange or return, please reach out to us by emailing us at shopaetheria00@gmail.com or through the contact form below: